Why is my content not showing for members?

If content is visible in the Admin Dashboard but missing for a member, check publication status, audience and where the member is looking.

1. Check publication status

Find the item in its module and check App Status.

• Draft: complete the required fields and save the item.
• Update pending: saved changes still need to be submitted. Use the publication action available for that item, such as Submit, Publish Changes or Submit to App. See the News publishing guide or Journal publishing guide for the relevant steps.
• Inactive: review the item and use its activation or submission action when it should be available.
• Active: continue with the audience and visibility checks below.

Also check the module’s Archive view if the item is missing from the main list.

2. Check the intended audience

Open the item and review its Target Groups. Compare the selected Member Groups and Internal Groups with the affected member’s group assignments. An administrator’s ability to see an item does not establish that a particular member can see it.

Correct the content audience or the member’s group assignment only after confirming which access is intended. Save and submit content changes where required.

3. Check the relevant visibility setting

• News: check Distribution Mode includes App. Check Hide from Activity feed if the article is missing from the feed. Look in the News module as well. See Edit, archive or remove a News article for those settings.
• Documents: check Show in Document module, Documents Group and Target Groups. A document used as an attachment may have different visibility in the Documents module. See Control document visibility and sharing.
• Attached documents: check both the parent article or event and the document record. Confirm that the intended file is attached. See Attach a document to News, Journals or Events.

4. Separate visibility from notifications

5. Check with the affected member

Ask the member to reopen the relevant module and check the item again after your changes. Confirm they are signed in to the intended account and association.

If the problem remains, contact your association’s 2Way administrator with the content title, module, affected account, expected audience, App Status and where it is missing. Include a screenshot if useful.

Related guides: Publish a News article and Replace or update an existing document.

Frequently asked questions

Does seeing content in the Admin Dashboard prove members can see it?

No. Admin visibility does not establish access for a particular member. Check App Status, the content audience, the member's assignments and the module-specific display settings.

The member can open the content but received no alert. Is that a publication problem?

Investigate notifications separately. Published content and notification delivery are different. Review the selected notification mode, schedule, audience and notification history.