Overview


To access the Hotel Review settings, go to either App Features > Hotel Reviews Settings or Destination > Hotel Review. This screen allows you to enable hotel reviews, set requirements for reviews, and define various parameters such as ratings and tags for member feedback.

 

Sections in this article

  1. Enabling Hotel Reviews feature
  2. Setting Review Requirements
  3. Configuring Review Rating Levels
  4. Managing Review Edit Delays
  5. Creating Review Tags

 

  1. Enabling Hotel Reviews
  • Navigate to either App Features > Hotel Reviews Settings or Destination > Hotel Review.
  • Toggle the switch to enable or disable the hotel review feature in the app.
  • This setting only impacts whether the Hotel Review pane is visible or not in the app. It does not affect existing reviews or review data.
  1. Setting Review Requirements
  • Optionally, enable the Check-in/Check-out dates required field to mandate these details before members can leave a review.
  1. Configuring Review Rating Levels
  • Use the Allow Review setting to specify the review trigger based on the member's rating. For example, selecting "less than or equal to 4" allows members to give detailed feedback if their rating is 4 stars or below.
  1. Managing Review Edit Delays
  • Use this setting to define how many days must pass before a member can submit additional review of the same hotel. Enter the desired delay in days.
  1. Creating Review Tags
  • Create tags such as "Wifi", "Cleanliness", and "Food" to help members quickly provide structured feedback using predefined tags. The tags appear when reviews fall below the defined rating threshold.

 

FAQ

Q: What happens if the review feature is disabled?
A: The review pane will no longer be visible in the app, but existing reviews and data remain intact.

Q: Can I add custom review tags?
A: Yes, you can create as many tags as needed to help members provide relevant feedback.